Ticket Systems

Orgaizing analytics work as a team is not so straight forward.

using ticketsystems with a digital analytics team

(jira) ticket system does not work for analytics organization?

because the input and output vary so windly, you acutally need a very complex setup to make the process explicit.

• in jira, processess are to difficult to set up or change quickly enough
• the process is not displayed clearly enough by jira. i want more flowcharts and attribut visiblity
• its very special just for analytics. we dont need to have these custom fields for the entire company

do NOT put everything into just one box. the “things” are very different

• data quality
  • new tracking
  • debug existing tracking
  • teach correct usage of campagin parameters (see training and internal certification)
• reports

• Processes

  a row is not a dead thing you can claim - see also colors of the wind. make the process of a DB row more explicit than that actual role